Politique de confidentialité

This Privacy Policy explains how we collect, use, store and protect the personal information of users visiting or shopping in our online store, in accordance with the General Data Protection Regulation (GDPR).

1. Scope

This policy applies to all personal information provided by users when visiting the site, purchasing products, communicating with customer service, or interacting with our online content. All information collected is used only for lawful and transparent purposes, strictly related to the management of the services offered on this site.

2. Information collection methods and use of cookies

We collect information through contact forms, orders, communications, and cookies. Cookies are small files stored on the user's device that allow us to identify the user and optimize the browsing experience. We use cookies that are necessary for the website to function properly and analytical cookies to understand how users interact with the pages.

3. Purposes of Use and Sharing of Information

The personal information collected is used only for the following purposes:

management and fulfillment of orders, payments and deliveries;

provision of after-sales service and handling of customer inquiries;

improvement of the quality of service and optimization of the user experience;

sending informative communications or, with explicit consent, promotional emails.

We do not sell or disclose personal information to unauthorized third parties. Data may only be shared with vendors acting on our behalf and in accordance with this policy.

4. Data storage and cookies (User consent)

All personal information is stored securely and is only accessible to authorized personnel. Cookies are only used after the user has given explicit consent via the banner displayed on their first visit. Users can manage or disable cookies at any time through their browser settings.

5. User rights

In accordance with the GDPR, users have the following rights:

access to the personal data we process;

request to correct or update information;

Request for erasure of personal data ("right to be forgotten")) ;

restriction or objection to data processing in certain cases;

withdrawal of consent at any time.

These rights can be exercised by contacting our customer service team using the contact details at the bottom of this page.

6. Legal basis for data processing (GDPR compliance)

The legal bases for processing personal data include:

Contract performance: management and fulfillment of orders, payments and deliveries;

Explicit consent: sending newsletters or marketing communications, with the user's prior consent;

Legal obligation: administrative purposes such as tax, accounting or legal obligations;

Legitimate interest: Improving user experience, transaction security, fraud or abuse prevention.

7. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration or disclosure. All payment transactions are encrypted and processed securely.

8. Changes to the Privacy Policy

We reserve the right to update this policy periodically to remain compliant with the law or to improve our internal processes. Any updates will be posted on this page.